bk8mya Privacy Policy

1. Information We Collect

bk8mya collects personal information from users through several channels during the registration process, platform use and interactions with customer service. The types of information we collect are as follows:

• Identity Information: Full name, date of birth, identification card number (MyKad), mobile phone number and email address that you provide when registering an account.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, Boost), DuitNow information, online banking details via FPX and, where applicable, crypto wallet addresses (USDT, BTC, ETH) for deposit and withdrawal purposes.
• Platform Usage Data: Betting records, gaming activity, transaction history, login and logout logs, and game preferences you have set.
• Technical Information: IP address, web browser type, device operating system, access time and session data collected automatically while you browse our platform.
• Communications: Records of conversations with our support team via live chat and email, including feedback, complaints and enquiries you submit.

All information collected is necessary to ensure the platform functions properly, meet international regulatory requirements and provide you with the best experience.

2. How We Use Your Information

bk8mya uses the data collected for legitimate and specific purposes. We do not process your data beyond the needs stated in this policy:

• Verifying your identity and confirming that you meet the minimum age requirement of 21 years to use the platform.
• Processing deposits and withdrawals through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements under our international licensing.
• Providing effective 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Sending account-related information such as transaction confirmations, security notifications and policy updates.
• Continuously improving platform services based on usage patterns and user feedback.
• Detecting and preventing fraud, account misuse and any form of breach that could compromise platform security.
• Sending relevant promotions and bonus offers, if you have given consent to receive marketing communications.

3. Legal Basis for Data Processing

bk8mya processes your personal data on a valid legal basis. There are several main grounds that justify this processing:

Contract Performance: Data processing is necessary to fulfil our contractual obligations to you as a platform user, including processing payments, managing accounts and providing access to games.

Legal Obligation: As a platform operating under international licensing, we are required to comply with identity verification, transaction monitoring and reporting requirements set by regulatory authorities.

Legitimate Interests: We process certain data based on legitimate business interests, such as improving platform security, detecting fraud and analysing usage patterns for service improvement.

Consent: For marketing communications and some non-essential cookies, we rely on your explicit consent, which can be withdrawn at any time.

4. Sharing Information with Third Parties

bk8mya does not sell or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where your information may be shared:

• Payment Service Providers: Providers such as e-wallet processors and the FPX gateway receive the information needed to facilitate your financial transactions. They are bound by strict confidentiality agreements.
• Game Software Providers: Game studios working with bk8mya may receive session data needed to ensure games run correctly. No identity information is passed on.
• Regulatory Authorities: We will disclose required information to international regulatory bodies or legal authorities when mandated by law or the conditions of our licence.
• Professional Advisers: Auditors, lawyers and consultants bound by professional confidentiality obligations may access data in the context of their work for bk8mya.

5. Cookies and Tracking Technologies

bk8mya uses cookies and similar technologies to improve website functionality and the user experience. Cookies are small text files stored on your device when you browse our platform.

Essential Cookies: Required for basic platform functions such as maintaining your login session, processing transactions and ensuring account security. These cookies cannot be disabled without affecting the main functionality of the website.

Performance Cookies: Help us understand how users interact with the platform to identify areas that need improvement. This data is collected in aggregate and does not identify individuals.

Preference Cookies: Used to remember your settings and preferences so you do not need to reconfigure them each time you use the platform. These cookies can be disabled through your browser settings.

You can manage cookies through your web browser settings at any time. Please note that disabling certain cookies may affect your experience on the bk8mya platform.

6. Data Retention Period

bk8mya retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by law and the conditions of our international licence.

Account data and financial transaction records are kept for at least the period set by the licensing authority to meet audit and AML compliance requirements. After this period ends and your account is no longer active, your data will be securely deleted or anonymised.

Communication records with our support team are kept for reference and service improvement purposes. Technical data and system logs are retained for a shorter period in line with operational needs.

7. Information Security

bk8mya implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using up-to-date SSL/TLS protocols.
• Internal access controls ensuring that only authorised staff can access user data within the scope of their duties.
• Continuous monitoring of systems to detect any suspicious activity or unauthorised access attempts.
• Regular security reviews and vulnerability assessments to identify and address new risks.
• Clear incident response procedures in the event of any data breach, including notification to affected users within a reasonable time.

While we take strong measures, no system can guarantee absolute security. We encourage you to use a strong password, not share your account credentials and contact us immediately if you suspect any unauthorised activity on your account.

8. International Data Transfers

As a platform operating under international licensing, your personal data may be processed and stored on servers located outside Malaysia. When such data transfers occur, bk8mya ensures that protection equivalent to this policy is maintained through appropriate contractual mechanisms and technical standards.

All international service providers we use are selected based on their reputation, security compliance and ability to meet the data protection standards we require.

9. Children's Privacy

The bk8mya platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from individuals below this age limit. Our account registration process is designed to verify user age through identity document checks.

If we find that information from an underage individual has been collected, we will take immediate steps to delete that information and close the relevant account. If you have information relating to this matter, please contact us at [email protected].

10. Changes to This Privacy Policy

bk8mya reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When significant changes are made, we will notify you via a notification on the platform or by email to the address registered to your account.

We encourage you to review this policy periodically. The date of the most recent update will always be displayed at the top of this page. Continued use of the platform after a policy change takes effect will be considered your acceptance of the updated terms.